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User Journey

User Persona​

Role: Admin / Project Manager (Donor Agency Representative)
Responsibilities: Project creation, beneficiary onboarding, fund allocation, token deposits, campaign execution, reporting, and grievance resolution.

User Journey: Admin / Project Manager​

1. Logging In and Accessing the Dashboard​

The Admin begins their day by securely logging into the Rahat platform using their registered credentials and a One-Time Password (OTP). Once authenticated, they are greeted with a personalized dashboard tailored to their role.

This dashboard provides a high-level snapshot of project health, displaying key metrics such as:

  • Active projects
  • Disbursement progress
  • Recent alerts
  • Pending trigger actions
  • Total number of beneficiaries across interventions

It serves as the central hub for monitoring all ongoing activities.

2. Managing Users and Roles​

From the navigation panel, the Admin enters the User Management module to manage the project team. New members—such as field staff, data analysts, and communication officers—are onboarded here.

Each is assigned a predefined role with the appropriate level of access.

The platform's role-based access control ensures:

  • Every user can only view and manage tools relevant to their responsibilities
  • Security and efficiency in team collaboration

3. Accessing and Updating Projects​

After configuring user access, the Admin navigates to the Projects section to review ongoing initiatives.

Within each project, they can:

  • Explore detailed records
  • Update crisis triggers, stakeholder lists, beneficiary groups, and timelines
  • Assign specific users to oversee tasks and activities

Any updates made are instantly reflected on the main dashboard, ensuring real-time visibility and seamless coordination.

4. Project Setup​

The Project Admin:

  1. Logs into the Rahat Dashboard
  2. Creates a new project
  3. Selects the blockchain network (Ethereum, Polygon, or Celo)
  4. Sets up a treasury source:
    • Project contract
    • Connected wallet
    • Multisignature Gnosis Safe (for added security)

Once configured, the project is ready to receive and distribute funds.

5. Beneficiary Onboarding​

The Beneficiary Manager:

  • Imports and verifies beneficiary data using the Beneficiary Management Tool or dashboard
  • Confirms wallet addresses via SMS or web link
  • Groups beneficiaries by criteria such as location or vulnerability

6. Disbursement of USDC​

With beneficiaries onboarded, the Admin initiates disbursement either individually or in bulk:

  • Choose the treasury source
  • Enter the amount
  • Confirm the transaction

For multisig wallets, multiple signers must approve the request before USDC is released. Once approved, a confirmation message is sent to beneficiary wallets.

7. Offramping​

Beneficiaries who wish to cash out:

  1. Receive a link to the Rahat Offramping Portal
  2. Select a provider (e.g., Kotani Pay)
  3. Enter their mobile money details
  4. Transfer USDC to the given wallet address

Once processed, the equivalent amount is delivered in local currency or mobile money.

8. Communication and Support​

The Rahat Communication Tool sends:

  • SMS or IVR messages to beneficiaries about fund disbursements and usage instructions

If issues arise, beneficiaries can use the grievance feature, ensuring:

  • Transparency
  • Quick responses
  • Trust in the aid distribution process

💡 Next Steps: Continue to User Manual to learn detailed operational procedures for each step of the journey.